The mortorcycle these parts are on is a Harley Davisdon Custom Vehicle Operations Scremain' Eagle FLHTCUSE5 Electraglide Ultra Classic. It retails at $36,900. The missing chrome fell of the bike in the course of about three months while it was stored under its supplied cover in a garage. Crossroads HD, the selling dealership, wants $10,000+ to repair the motorcycle. Harley feels it should not be covered under warranty.
If you are reading this and are planning the purchase of a Harley or any accessories, you would be wise to give your business to someone other than Crossroads. Schaeffer's HD, a family owned busness, has always earned top marks in sales and service. Schoch is another family owned business, as is Dean's. All in the area. It's my understanding is the background of Crossroads owner is that of a user car salesman. Dealings there have that flavor. The customer is always at fault. And rather than support a customer having spent well over $100,000, they scurry off into their rat holes and cower at the thought that they would ever spend a dollar of their own to make things right for a customer.
Please pass this information along to people you care about who ride Harleys, and feel quality products, ethics and morals are more important than corporate greed and profits.
